Your last enquiry took hours to get a reply. The next one won't.
Trievance responds to every new patient enquiry in under 5 minutes — day or night — with a message that sounds like your own front desk wrote it. Built Australian-compliant from day one, not a US tool retrofitted for Australia.
How it works
A new enquiry lands — website form, ad, or referral. Trievance reads it and scores it for urgency and fit, instantly.
A personalised SMS and email go out within 5 minutes, matching your practice's own tone — with an honest AI-disclosure line included.
Clinical questions, urgent matters, and high-value leads are automatically flagged for your staff — never auto-answered.
Built for Australian practices, not adapted for them
Most AI response tools sold here are US-built and HIPAA-framed. Trievance is Australian Privacy Act-native from the ground up — proper data processing agreements, consent language, and breach-notification handling built in, not bolted on.
Why Trievance
Trievance was built by David Rich, a former Director of IT at Queensland Health with a clinical nursing background, after seeing how consistently practices lose new patients to slow follow-up — not from lack of care, but from the sheer volume of enquiries competing with clinical work.